
Complaints & Suggestions
Your experience matters. Whether you are raising a concern or sharing a suggestion, we will respond with care, fairness and discretion.
We acknowledge
Written acknowledgement within 5 working days.
We respond
A written response within 4 weeks.
Free of charge
There is no fee for making or resolving a complaint.
Escalation to the CBB
If our written response is not satisfactory, you may escalate the complaint to the Central Bank of Bahrain within 30 calendar days of receiving it.
Open the CBB Complaint FormOther ways to complain
You may contact us by email, telephone, or visit our Al Seef office during published opening hours.
Office 11, Building 2605, Road 3647, Block 436, Al Seef, Kingdom of Bahrain