Complaints & Suggestions

Complaints & Suggestions

Your experience matters. Whether you are raising a concern or sharing a suggestion, we will respond with care, fairness and discretion.

    Your Details

    Complaint Details

    Maximum 4,000 characters

    Supporting Document (Optional)


    PDF, JPG, PNG, DOC or DOCX — maximum 10 MB.

      Your Details

      Your Suggestion

      Maximum 4,000 characters

      Supporting Document (Optional)


      PDF, JPG, PNG, DOC or DOCX — maximum 10 MB.

      We acknowledge

      Written acknowledgement within 5 working days.

      We respond

      A written response within 4 weeks.

      Free of charge

      There is no fee for making or resolving a complaint.

      Escalation to the CBB

      If our written response is not satisfactory, you may escalate the complaint to the Central Bank of Bahrain within 30 calendar days of receiving it.

      Open the CBB Complaint Form
      Other ways to complain

      You may contact us by email, telephone, or visit our Al Seef office during published opening hours.

      Office 11, Building 2605, Road 3647, Block 436, Al Seef, Kingdom of Bahrain

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